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Guides and answers for everything on Unlaced.
What is Unlaced?
Edited todayAn introduction to Unlaced: chatting with AI characters, creating your own, and generating photos and videos of them.
Edited todayStarting your first chat
Edited todayFind a character, send your first message and set up chat the way you like it.
Edited todayIs there an app?
Edited todayInstall Unlaced on your phone or computer from your browser. It opens full screen from its own icon, like an app.
Edited todayIs Unlaced available in my country?
Edited todayWhere Unlaced isn't available, and how the one-time age check works in regions that need it.
Edited todayHow does the affiliate programme work?
Edited todayEarn 40% commission on what the people you send us spend: how to join, your dashboard, link settings and payouts.
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How to create a character
Edited todayA step-by-step guide to the character creator, and the choices that matter most for chat and images.
Edited todayGetting the most out of chat
Edited todayChat modes, writing style, models and memory, and the habits that make conversations feel real.
Edited todayHow do I edit or delete my character?
Edited todayWhat you can change, when a character is locked, and how to delete one.
Edited todayWhat are Personas?
Edited todayTell characters who you are, so they treat you as that person in every chat.
Edited todayHow do group chats work?
Edited todayChat with up to three characters at once, and generate photos of them together.
Edited todayHow do voice calls and voice messages work?
Edited todayHear replies out loud, call your characters, and what voice costs.
Edited todayChat isn't responding. What can I try?
Edited todayThe usual reasons a character stops replying, and how to fix each one.
Edited todayCan I chat in languages other than English?
Edited todayUnlaced works in English, German, French, Spanish and Japanese. Here's how to switch.
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How to write image prompts
Edited todayGet better pictures of your characters, from quick templates to hand-written prompts and precise edits.
Edited todayHow to make videos
Edited todayAnimate your images, turn a description into a clip, or extend a video, plus how to write motion prompts that work.
Edited todayHow to use Studio
Edited todayA tour of the studio: the modes, the settings, and where your photos and videos are saved.
Edited todayWhy did my generation fail?
Edited todayWhat each generation error means, what to do about it, and how refunds work.
Edited todayCan I upload my own photos?
Edited todayWhy you can't upload photos, and how to get the look you want instead.
Edited todayCan I use my images and videos commercially?
Edited todayWhat you can and can't do with the content you create on Unlaced.
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What are Sparks?
Edited todaySparks are Unlaced's in-app currency. Where they come from, what they're for and how to check your balance.
Edited todayWhat costs Sparks?
Edited todayEverything that uses Sparks, and how much: images, videos, characters, chat, voice and Stories.
Edited todayHow does my monthly Sparks allowance work?
Edited todayHow much Sparks your membership includes, when it arrives on monthly and longer plans, and whether it rolls over.
Edited todayCan I buy Sparks without a membership?
Edited todayYes. How to top up, how you can pay, and what to know about packs.
Edited todayHow can I get free Sparks?
Edited todayReferrals, gift codes and welcome offers: the ways to get Sparks without buying it.
Edited todayHow do I invite friends and earn Sparks?
Edited todayEarn 200 Sparks every time someone you invite subscribes, and again every time they renew.
Edited todayHow do I redeem a gift code?
Edited todayRedeem a gift code, including G2A codes, to unlock Premium or add Sparks.
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What do I get with a membership?
Edited todayWhat every membership includes, and what Deluxe adds where it's offered.
Edited todayWhat can I do without a membership?
Edited todayWhat free accounts include, and what needs Premium or Deluxe.
Edited todayMonthly, 3-month and yearly plans
Edited todayHow monthly and longer plans differ, and how to switch between them.
Edited todayWhich payment methods do you accept?
Edited todayCard through Epoch, crypto and gift codes, and which of them renew automatically.
Edited todayMy payment was declined. What should I do?
Edited todayWhy banks decline payments, how to fix it, and other ways to pay.
Edited todayI paid but my account still shows as free
Edited todayThe usual reasons a new membership doesn't show up yet, and how to get it activated.
Edited todayWhat will the charge look like on my bank statement?
Edited todayPayments are discreet. Here's the name each payment method shows on your statement.
Edited todayHow do I cancel my membership?
Edited todayCancel in a few clicks and keep your membership until the end of the period you've paid for.
Edited todayWhat happens when my membership ends?
Edited todayWhat you keep, what switches off, and what happens to your Sparks.
Edited todayHow do I request a refund?
Edited todayWho qualifies for a refund within 24 hours, what can't be refunded, and how to ask.
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I can't log in
Edited todayFix sign-in problems, from using the wrong sign-in method to resetting your password.
Edited todayI'm not getting emails from Unlaced
Edited todayWhat to check when a password reset or other email hasn't arrived.
Edited todayHow do I change my email address?
Edited todayYour account email can't be changed. What you can change, and what to do if you've lost access.
Edited todayHow do I change my username or public profile?
Edited todayChange your username, profile picture and bio, and the name characters call you.
Edited todayHow do I delete my account?
Edited todayWhat to do first, how to delete your account, and what happens to your content.
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Making a character public
Edited todayHow to submit a character for review, what gets denied, and what to do if yours is.
Edited todayWhy is a character no longer public?
Edited todayWhy public characters are sometimes removed, and how to appeal.
Edited todayWhy was my message or image blocked?
Edited todayWhat our filters block, why innocent wording sometimes trips them, and how warnings and suspensions work.
Edited todayHow do I report content or request removal?
Edited todayReport content that breaks our rules, send a copyright notice, or appeal a removal.
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