Membership & Billing
10 articlesPlans, payments, cancelling and refunds.
What do I get with a membership?
Edited todayWhat every membership includes, and what Deluxe adds where it's offered.
Edited todayWhat can I do without a membership?
Edited todayWhat free accounts include, and what needs Premium or Deluxe.
Edited todayMonthly, 3-month and yearly plans
Edited todayHow monthly and longer plans differ, and how to switch between them.
Edited todayWhich payment methods do you accept?
Edited todayCard through Epoch, crypto and gift codes, and which of them renew automatically.
Edited todayMy payment was declined. What should I do?
Edited todayWhy banks decline payments, how to fix it, and other ways to pay.
Edited todayI paid but my account still shows as free
Edited todayThe usual reasons a new membership doesn't show up yet, and how to get it activated.
Edited todayWhat will the charge look like on my bank statement?
Edited todayPayments are discreet. Here's the name each payment method shows on your statement.
Edited todayHow do I cancel my membership?
Edited todayCancel in a few clicks and keep your membership until the end of the period you've paid for.
Edited todayWhat happens when my membership ends?
Edited todayWhat you keep, what switches off, and what happens to your Sparks.
Edited todayHow do I request a refund?
Edited todayWho qualifies for a refund within 24 hours, what can't be refunded, and how to ask.
Edited today